For additional information, please call one of our sales representatives on
+44 (0)1925 295 400

or simply email us via the contact form

Responsive and Efficient

Customer satisfaction is at the heart of our business. That's why we introduced our Service Desk, to give comprehensive support for all Jade products and services, providing you with a responsive and efficient centre to log all of your technical queries.

We offer 3 levels of integrated support to complement your solution, details of which can be found below:

Level 1
	Dedicated Support Number Initial Diagnosis Support Single Point of Contact Email & Phone Requests Supported Break Fix Escalation Resolution, Closure and Report Monday to Friday 0900-1700 ex Bank Holidays

Level 2

Asset Log by Location
Staging/Setting and Configuration Logging by Device
Web Based Requests and Tracking Supported
Return Material Authorisation and Call Handling with Original Equipment Manufacturer
Service Level Agreement Reviews and Reporting
Equipment End of Life Management and Planning
Incident Management to Agreed Service Levels
Change Control Management and Advice
Generic Reporting

Level 3

Higher Levels of First Time Fix
Higher Level of Technical Experience
Root Cause Analysis
Version Control and Release Management
Access to Knowledge Base Articles
Tailored Reporting and Trend Analysis
Tailored Purchase of Engineering Technical Fix Hours
Annual Preventative Maintenance
24/7/365 Availability

We also offer a managed service in Sentinel to complement your Service Desk contract, which reduces downtime of any broken or failed devices with next day delivery of replacement devices which are fully configured and ready to deploy.

For more information on Sentinel and how it can maximise uptime of your mobile device estate, click here

Our full service desk catalogue can be viewed by clicking here

Responsive and Efficient

Level 1

Level 2

Level 3